These Terms and Conditions ("Terms") govern your access to and use of the website and services provided by Prime Shelf Digital ("we", "us", or "our"). By accessing our website, requesting a quote, or hiring us for any service, you agree to be bound by these Terms. If you do not agree, please do not use our website or services.
By using our website or services, you confirm that you are at least 18 years old and have the legal capacity to enter into a binding agreement. If you are using our services on behalf of a business or other entity, you confirm that you have the authority to bind that entity to these Terms.
Prime Shelf Digital is an ecommerce agency offering services such as listing optimization, keyword research, PPC management, image optimization, and inventory sync across marketplaces, including Amazon, Walmart, eBay, Etsy, Shopify, and TikTok Shop. The specific scope, deliverables, timeline, and pricing of any engagement will be outlined in a separate service agreement, proposal, or invoice agreed to by both parties.
You agree to use our website only for lawful purposes and in a way that does not infringe the rights of others or restrict their use of the site. You agree not to:
Use the website in any way that violates applicable laws or regulations
Attempt to gain unauthorized access to our systems, accounts, or networks
Upload or transmit viruses, malware, or other harmful code
Scrape, copy, or harvest content from the website without permission
Use the site to send spam, phishing messages, or unsolicited communications
Impersonate any person or misrepresent your affiliation with any entity
Many of our services require access to your marketplace seller accounts, advertising platforms, or related tools. By engaging our services, you agree to:
Provide accurate and complete information needed to deliver the services
Grant the access permissions required for us to perform the work
Keep your account credentials secure and notify us promptly of any unauthorized access
Comply with the terms of service of each platform you sell on
Take responsibility for the accuracy of the product information, claims, and pricing you provide to us
You remain the account holder of record on all marketplaces and platforms. We act as an authorized service provider, not as the owner or operator of your accounts.
Fees for our services are agreed upon in advance and outlined in the service agreement, proposal, or invoice you accept. Unless stated otherwise:
Invoices are due on the date stated on the invoice
Recurring services, such as monthly retainers, are billed in advance for each billing cycle
Late payments may result in suspension of services until the account is brought current
All fees are exclusive of applicable taxes, which are your responsibility unless we are required by law to collect them
Payments are non-refundable except as expressly stated in the service agreement or required by law
We reserve the right to update our pricing for new engagements at any time. Existing agreements will continue at the agreed rates until renewal or amendment.
Refund and cancellation terms are governed by the service agreement signed between you and Prime Shelf Digital. In general, completed work and time already spent on your project are not refundable. For monthly retainer services, you may cancel future months by providing written notice within the timeframe stated in your agreement. Any fees paid for the current billing period are not refunded for cancellations made mid-cycle.
All content on our website, including text, graphics, logos, images, software, and design elements, is owned by Prime Shelf Digital or our licensors and is protected by intellectual property laws. You may not copy, reproduce, distribute, modify, or create derivative works from our content without our prior written permission.
For client work, ownership of deliverables transfers to you upon full payment of the related invoice. We retain the right to use general knowledge, techniques, and non-confidential portfolio examples of work completed, unless otherwise agreed in writing.
You confirm that any materials you provide to us, such as product images, brand assets, copy, trademarks, or other content, are either owned by you or properly licensed for the use intended. You agree to indemnify and hold us harmless from any claims related to materials you supply.
E-commerce performance depends on many factors outside our control, including marketplace algorithms, competition, product quality, pricing, inventory levels, market demand, and platform policy changes. While we apply professional expertise and proven methods to help grow your sales, we do not guarantee specific results, rankings, traffic levels, conversion rates, or revenue outcomes. Any examples, case studies, or projections we share are illustrative and not promises of similar results.
Our services involve working with third-party platforms such as Amazon, Walmart, eBay, Etsy, Shopify, TikTok Shop, advertising networks, and software tools. These platforms operate independently of us and may change their policies, features, fees, or availability at any time. We are not responsible for actions taken by these platforms, including account suspensions, listing removals, ad disapprovals, or service outages.
Our website and services are provided on an "as is" and "as available" basis. To the fullest extent permitted by law, we disclaim all warranties of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement, and uninterrupted or error-free operation. We do not warrant that the website will be free of viruses, errors, or other harmful elements.
To the fullest extent permitted by law, Prime Shelf Digital and its owners, employees, contractors, and affiliates shall not be liable for any indirect, incidental, consequential, special, or punitive damages, including loss of profits, loss of revenue, loss of data, loss of business opportunity, or reputational harm, arising out of or related to your use of our website or services.
Our total aggregate liability for any claim related to our services shall not exceed the amount actually paid by you to us for the specific service giving rise to the claim during the three months immediately preceding the event.
You agree to defend, indemnify, and hold harmless Prime Shelf Digital and its team from any claims, damages, losses, liabilities, costs, or expenses, including reasonable attorneys' fees, arising out of or related to your breach of these Terms, your use of our services, your violation of any law, or your infringement of any third-party rights.
Both parties agree to keep confidential any non-public information shared during the course of our working relationship, including business strategies, account data, financial details, and proprietary methods. Confidential information may only be used for the purpose of delivering or receiving the agreed services and must be protected with reasonable care. This obligation continues even after the engagement ends.
We may suspend or terminate your access to our website or services at any time, with or without notice, if you breach these Terms or if we believe your conduct poses a risk to us, other clients, or the platforms we work with. You may stop using our website at any time. Termination does not relieve you of any obligations incurred before the termination date, including unpaid fees.
These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which Prime Shelf Digital operates, without regard to its conflict of law principles. Any dispute arising out of or related to these Terms or our services shall first be addressed through good faith negotiation. If a resolution cannot be reached, the dispute shall be submitted to binding arbitration or the appropriate courts of our operating jurisdiction, as permitted by applicable law.
We may revise these Terms from time to time. The updated version will be posted on this page with a new effective date. Continued use of our website or services after changes are posted constitutes acceptance of the revised Terms. If you do not agree with the changes, you should stop using our services.
If any part of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions will continue in full force and effect.
These Terms, together with our Privacy Policy and any signed service agreements, make up the complete agreement between you and Prime Shelf Digital regarding your use of our website and services. They replace any prior agreements or understandings on the same subject.
If you have any questions about these Terms, please contact us:
Company: Prime Shelf Digital
Email: [info@primeshelfdigital.com]
Website: [
